PLACING AN ORDER
Our business hours: Mondays to Fridays / 9am-6pm
Please allow us to process your order/s within 24-48 hours.
For pre-ordered items, production lead time is within 5-7 working days (weekends and holidays not included). Kindly let us know if you wish to receive the product on an earlier date at firstname.lastname@example.org.
You will be notified with a tracking number once your order has been shipped. Please note that Vela Manila will not be liable for any product/s lost in transit.
However, we’d be glad to help you track your orders through our courier! For support and other shipping arrangements, kindly e-mail us at email@example.com.
For international shipments, e-mail us at firstname.lastname@example.org. Shipping fee vary based on weight and destination. Customs duties and taxes are at the expense of the customer. Vela Manila is not liable for product/s lost in transit.
RETURN & EXCHANGE
Please follow these guidelines to return or exchange our products:
1. Kindly send photos of the product to email@example.com within three (3) business days upon delivery. We will respond shortly to acknowledge our receipt of your email.
2. Once your request has been approved, please send us back the product. Items will only be accepted if they are still in their original condition and packaging (with tags included).
The customer, however, is responsible for the costs of return shipping. You may return the item through your preferred shipping method. Vela Manila is not liable for any taxes incurred or any products lost in transit.
3. Returns and exchanges will be sent back within fourteen (14) business days. Please note that all replacements will depend on the availability of the product for exchange. In case the item for exchange is out of stock, the customer may opt to replace the item with another item of the same price. If the price of the replacement product is higher than the product being replaced, the customer must pay for the price difference.
4. All request for refunds will be subject to approval by the team. Approved refunds will be in the form of cash or store credits, depending on the customer’s preference. We will process the refund as soon as the product is returned.
-We'd love to help! Contact us at firstname.lastname@example.org